Contact
Say hello. A real person replies within one business day
Pick a topic and the right person answers from an address you can reply to. No ticket queue and no auto-reply.
Send us a message
Three short steps. Pick a topic so it lands with the right person, tell us what you need, say where the reply goes.
Step 1 of 3Topic
- Email[email protected]For anything, answered within one business day.
- Customer support[email protected]Or use the chat inside the app, where the specialist can see your account.
- Phone+49 1575 8274046Business hours, Central European Time.
Who you will reach
The right person for every kind of question
Every message is read by someone who can actually act on it. Here is who that is, and the faster route where one exists.
Thinking about LeadJourney
Pricing, whether it fits your stack, what a migration looks like, or a question the pricing page did not answer. An attribution specialist replies, and the fastest version of that reply is a screen share on your own funnel.
Already a customer
Setup questions, a tracking check, an integration that is not writing what you expect. The chat inside the app reaches a specialist who can see your account, and the help center covers the setup guides.
Agencies and partners
Agencies that want to run attribution for their clients, tools that want an integration, networks and affiliates that want to refer. Tell us who you work with and we come back with the terms.
Press and speaking
A quote on attribution, tracking or paid media, an interview, a podcast slot or a logo in the right format. Say who you write for and when you need it. Logos, boilerplate and company facts are on the press page.
Legal, privacy and procurement
The DPA, the security overview, the technical and organisational measures, or a data subject request. The documents are on the legal hub, and anything not published yet is sent on request.
- Registered office
- Artemidos 6 str., Office 24Joanna Court6030 LarnacaCyprus
- [email protected]
- Phone
- +49 1575 8274046
- Registration
- HE485008, Cyprus
- VAT ID
- CY68282289L
Before you write
Questions people ask the contact page
The short answers. If yours is not here, the form above is the right place for it.
How quickly do you reply?
Within one business day, usually faster. Messages from customers go first, because a tracking question that waits is revenue that goes unattributed in the meantime.
I am on the free trial. Where do I get help?
The same place paying customers do: the chat inside the app and the help center. A trial is a real account, so a specialist can look at your setup and point at the exact event or field that is off.
Do you work with agencies?
Yes. Agencies run LeadJourney for their clients and report on it, and the platform is built for that: one workspace per client, white label dashboards with unlimited client logins, and the CRM integrations their clients already use. Pick Partnership in the form and tell us how many clients you run.
Can I request the DPA or your security documentation?
Yes. Pick Legal and privacy in the form and name the documents you need. The Data Processing Agreement, the security overview and the technical and organisational measures are sent as one set, and the security page already answers most of a vendor questionnaire.
Is there a phone number?
Yes, +49 1575 8274046, during business hours in Central European Time. For anything technical the form or the in-app chat is faster, because the specialist can look at your account while you talk.
Where is LeadJourney based?
LeadJourney Ltd. is registered in Larnaca, Cyprus. The team works from Germany and Cyprus, and production data is hosted in Frankfurt, Germany, inside the European Union.
Prefer to see it first
Bring your questions to a demo instead
30 minutes with a specialist, your funnel on screen, and every question answered against your own data. Or start the free trial and ask from inside the product.
